General Info

General Info


General Terms and Conditions

Purchase Orders:

·         Please send Purchase Orders (P.O.) through fax, email or hard copy. No verbal P.O.’s will be accepted. 

·         Acknowledgement:  All Purchase Orders received will be promptly acknowledged within 24-48hours. If you do not receive any acknowledgement within 72 hours, please contact the Order Department immediately.

·         Purchase Order Changes: All changes made to original purchase order must be faxed or emailed. It must be acknowledged by the Orders Department. All changes may result in a restocking fee or other charges, depending on its production status.

·         Cancellations:  All cancellations to purchase orders must be sent in writing via fax or email, and must be acknowledged by the Orders Department.   Any cancellations over 30 days of receipt of P.O.’s will automatically incur a restocking fee and/or inventory holding fee.  Able Premium reserves the right to charge for loss of sale opportunity for reserving stock/inventory under a PO for over 30 days.


Imprint Methods / Imprint Options:

·        Pad Printing:  Most items except certain watches are decorated via pad printing method.  Most items include a 1 color/1 location imprint, except watches.   Item specific, please confirm with Able Premium Customer Service.

Additional Running/ Imprint Charge:  $ 0.40 (V)/pc for each additional color or location


·       Full Color Process: All Watches and some clocks can be imprinted via full color process imprinting.  Entire watch dial can be customized to full color. Please contact Able Premium for details.

Full Color Process Flat Rate Charge: $  2.17/pc (X)


·      PMS Match:  Additional $ 50.00 (V) per PMS Match Color.  Standard Imprint Colors are free of charge (please contact us for updated Standard Pantone Color Chart).  


We will do our best to closely match any PMS color. An exact match cannot be guaranteed. Colors might vary slightly after being applied to item surface, except when printing on a white surface.


Artwork / Imprint Information:

·      Sending Art / Logos to Able Premium: Email or for all artworks / logos. Please confirm that art has been received.


·      Acceptable Art Formats:

o   For Pad Printing Method : Adobe Illustrator ( .ai or .eps)

o   For Full Color Dial Imprint Method : camera ready art (jpeg) with at least 300dpi in resolution.

For best results, please make sure that art is in vector format.


·         Type set fee / Art Charges:

o   Typesetting required will incur a $ 25.00(V) charge.

o   If necessary work needs to be done on the art/logo, additional art charges will be $ 50.00 (V). 


·      Paper / Logo Proof:  Paper proof/ virtual proof will be sent via email or fax for all imprinted orders at no charge.  Requested minor changes in proof will be accommodated.   

o   Possible additional art charges will be imposed if proof has been requested to be change for more than 4 times.


·       Virtual Samples: Virtual samples can be requested to secure an order at no additional charge.


·         Pre-production and Spec Samples are charged $ 94.35 (X) plus the cost of freight.  Please allow 3-5 business days for domestic, and 2-3 weeks for overseas items after art approvals.


Pre-production sample charge ($ 94.35 X) will be requested upfront for orders over $ 5,000, but will be credited back, once the full order quantity ships.


*Note that our Operations Team will follow the approved paper proof or pre-production sample proof.   We assume that when you approve the proof, you are approving the layout, location, spelling and copy. We are not responsible for errors on imprint after approvals.


Production Time

Imprinted items will be shipped within 7 to 10 days upon logo proof approvals.

Non-imprinted or blank goods will be shipped in 24 to 48 hours, subject to availability.

Please allow for more time for overseas orders. Contact our customer service department for updated production time.

Rush Service

Rush orders are very much accepted. We will do everything to accommodate the customer’s request.  Rush order fee will be imposed. Please contact us for details on quote and availability.


Large Quantity/ Volume Orders

Large quantity orders are very welcome. All price quotes will in written form only. All requests for such price quotes will be processed within 48 hours of request.



For exact repeat orders, please ensure that correct reference previous purchase order, invoice number and date. We will not be responsible for errors caused by incorrect PO number reference. We hold information for 2 years.


Co-Op Sales

Special request for co-op pricing and programs are very welcome. Please call or email us for special pricing on large volume orders.


Sample Policy

Samples (random or un-imprinted) are available for client presentations. All sample requests are to be sent via email or fax and must be acknowledged by the Order Department. Samples are charged on End Quantity Price (EQP), but if there’s an order within 60 days, the sample charge is credited back.


Please provide a shipping account to be used for sample to be shipped on.


All samples are non-returnable.


Less Than Minimum

We can accept less than minimum quantity orders. Please contact the Customer Service department for details and quote.


Unless otherwise specified, all orders are shipped FOB New York / New Jersey.

Shipping Claims:  As we have no control of your shipment after it gets released to the carrier from our warehouse, delivery dates cannot be guaranteed. We can ensure the date the shipment goes out of our facility, but due to possible delays (by nature or otherwise), in-hands date is not our responsibility.  We will not be liable for delays or damages of merchandise when it’s en route. If the shipment arrives damaged or delayed, all claims must be filed with the carrier. It is the customer’s responsibility to purchase additional insurance for the shipment when necessary. 

Freight, insurance and handling charges will be added to the invoice. Air shipment and Express shipments are available at the customer’s expense.

Drop /Split Shipments

We can handle drop or split shipments to one or multiple locations.  Additional handling charge of $10 (V) per additional location will be charged.


Please provide accurate shipping instructions and correct shipping addresses to the various locations to ensure proper handling by our Shipping Department.


Any inaccuracies or incorrect information that results in a shipping charge back to our account will be passed to the customer.



Item specific. Please see item description and confirm with Customer Service to make sure that information is still correct.



Every effort will be taken to make shipments as required. However, Able Premium reserves the right to ship within 2 -3% over or under the requested quantity.  Please advise if exact quantity is required.


Payment Terms

Please contact our Accounting Department for request for terms. Net 30 day terms are normally granted for credit approved accounts


Accounts over 30 days past due will be charged 2% per month on the unpaid balance as liquidated damages.


All approved credit cards accepted.



Returns or claims must be made within 15 days after the merchandise has been received. Notification of damaged items or formal complaint must be formalized via email or faxed letter.


Orders picked up by customer’s preferred carrier must be returned back to factory / FOB point. Authorization must be given prior to return. No authorization will be given after 30 days from date of shipment.


If issue/concern is on the product, credit will be issued for the product costs less the already serviced imprint costs and other pertinent services that have already been rendered. 


Imprinted products returned may be replaced with un-imprinted goods.  A 20% restocking fee will be charged. Written authorization and prepaid return freight required or no credit will be issued.







All overseas shipments have to clear US customs inspection. We allow for this in our lead time. However, we are not responsible for missed shipping dates resulting from customs clearance delays, and/or labor disputes.


Price Changes

Prices on products and services are subject to change without prior notice. Please contact Customer Service to ensure that you have the most updated prices.


Photography / Trademarks

All photos of items on this website/ catalog are for illustration purposes only. They do not imply any endorsement nor are items with these specific logos for sale to anyone, other than the parties expressly authorized by the owner of such logo/design.  Photos may not show true colors due to variance in photography and graphic outputs. Please contact us for further details.


General Provisions

This agreement shall be governed by and construed in accordance with the laws of the State of New York / New Jersey, including the New York / New Jersey Uniform Commercial Code. Any cause of action arising from this Agreement, or breach of it, must be commenced within one year after the cause of action occurs. In the event that legal action should be brought to collect any sum owed by Buyer to Able Premium Co., LLC with respect to a sale of goods subject hereto, the prevailing party shall be entitled to recover its attorney's fees and costs incurred in connection with such action.

However, if a dispute arises out of or relates to this agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, litigation, or some other dispute resolution procedure. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. The fees for the arbitration services shall be borne equally by the parties unless otherwise agreed.  The law of the State of New York/New Jersey shall govern and any such arbitration, or related proceedings, shall be conducted in the State of New York/New Jersey.